El Royale Casino Review: Good Fun But Could Be Improved
El Royale Casino is a relatively new crypto casino that is poised to take on some of the strongest competition in the market. However, this is easier said than done.
In this El Royale Casino review, we will look at everything this site offers. From game selection to customer support, we will identify what the site could improve and what you will love if you register to be a player.
- Easy registration
- Decent game library
- Accepts crypto deposits
- Good online reputation
- Plenty of bonuses and promotions
- Website usability
- Customer service
- No VIP program
Launched in 2020, one of the newer online crypto casinos is El Royale. The site is one of over 10 online casinos owned by Infinity Media Group Ltd. Other notable casinos include the popular Red Dog, Slots Empire, and Aussie Play.
Gaming operations on the site are overseen by Arbath Solutions OU-the holder of the gaming license that the site boasts. This license is issued by the Curaçao Gaming Commission and shows that the site operates according to necessary regulations.
There are a decent number of great games available on the site. However, the number of games is significantly less than some other crypto casinos. That being said, there are still around 250 available.
While these games aren’t listed as provably fair, they are provided by two trusted software developers: Real Time Gaming and Visionary iGaming.
To help you find the game you’re looking for, the site sorts all games into specific categories.
There are just shy of 200 slot games on offer at El Royale. These include some of the most popular titles like Achilles, Ancient Gods, Asgard, Bubble Bubble, Caesar’s Empire, and Cash Bandits 2.
Each of these games offers a demo mode that lets you try the game before you wager your own money.
Disappointingly, there are only six table games to choose from. These are European Roulette and different kinds of poker.
Like the slots, these games offer a demo mode that you can try.
The site offers a live casino offered by Vig Gaming that offers different Blackjack, Roulette, Baccarat, and Super 6 options. Visiting this casino will redirect you away from the main El Royale casino and domain. It is also not visible at all if you aren’t signed into your player account.
These games don’t feature any demo mode.
Poker and Blackjack
If you like either of these games, you will be delighted to find that each type of game has its own unique category. Here you can find multiple versions of Poker and Blackjack to choose from.
Each of these games offers a demo mode to test.
Three games fall under the Specialties category: Banana Jones, Fish Catch, and Keno. These offer a unique gaming experience that offers endless fun.
Like all other games, there is a demo available.
El Royale operates under a license issued by the Curaçao Gaming Commission. This means that the site has to operate whilst meeting relevant laws and regulations.
More than this, however, the site has a pretty generous online reputation from players that have registered and played. This speaks volumes about how the site operates.
How to Register
Registering a player account is a relatively simple process. You will need to provide a username, password, your full name, gender, date of birth, email address, physical location, and contact number. Once all this is submitted, your account will be active.
One thing that we should mention is that the contact number entry box on the registration form only allows +1 (US) numbers. This cannot be changed despite the site allowing players from around the world.
Looking past this, the site also has a Know Your Customer (KYC) policy in effect. This requires you to, when required, provide proof of your identity and physical address. This is done for security purposes and usually only happens once.
Payments and Withdrawals
The site allows deposits using Bitcoin, Ethereum, and Litecoin. However, once any funds are deposited using these cryptocurrencies, they are converted to fiat currency. This is because the site doesn’t allow any play using crypto.
If you would like to deposit using fiat currency, the site supports Visa, Mastercard, NeoSurf, and PayID. Supported fiat currencies on the site are US dollar and Australian dollar.
Withdrawals can be requested from your player account. These can be processed to your Visa or Mastercard credit card, via bank transfer, or using Bitcoin. Withdrawals take (on average) three business days. This is rather long-especially for Bitcoin withdrawals.
Bonuses and Promotions
There are quite a few welcome bonuses offered to new players.
We have summarized these below:
- Truecrown: 250% deposit match bonus that is valid for your first five deposits. Requires 35 times plus bonus amount wagering requirement.
- Truewish: 70 free spins on 5 Wishes slot game, valid for your first five deposits. Requires 20 times winning spins earnings.
- Truecash: Up to 245% deposit match bonus plus 40 free spins on Cash Bandit 2 slot game. Valid for your first five deposits. Wagering requirement of 35 times plus bonus amount.
- Trueroar: 240% first deposit match bonus plus 40 free spins on Bubble Bubble 2 slot game, 260% second deposit match bonus. Wagering requirement of 35 times plus bonus amount.
The site also has several other promotions. These can be found by viewing our El Royale Casino bonuses page.
The site doesn’t offer any loyalty or VIP program.
The main El Royale website looks good overall. It uses a very modern design and a dark theme that should appeal to most people. However, there are cases where less really is less-as is the case for El Royale.
The main menu consists mainly of icons that the site expects you to be able to interpret and only show their real menu name when hovered over. All other navigation is handled by the left hamburger menu.
Worse still, once logged in, the new and modern website completely disappears. It is instead replaced with a dated casino design that uses a side vertical menu and old styling.
While the design of the actual casino is in desperate need of an update, the site does at least work on mobile devices. This makes up for the missing applications for Android and iOS devices.
In addition, if you are using a PC that uses Windows 7 or later, the site also offers a downloadable application. This will give you easy access to the casino right from your desktop.
The site offers a basic FAQ section that will help answer your most basic questions. However, if you have any questions that don’t have very obvious answers, you probably won’t find help here.
For further assistance, the site has two support contact numbers (+61 1300 924 017 and +1 850 400 3297) and a support email address (firstname.lastname@example.org). The numbers don’t have hours of operation listed, and there is no mention of how long email replies take.
There is also a live chat function available. This lets you speak directly to a support agent who is meant to assist with your query-something we did not experience, unfortunately.
After waiting a considerable time each time, we did manage to connect to support a few times. Unfortunately, the support was not worth the wait.
While the agents were professional, their answers were curt and generally unhelpful. The worst part, however, is the amount of time we waited between each reply. One particular chat we had with support entailed us being connected for 23 minutes and only receiving three replies.
Rules and Restrictions
All players must be at least 21 years of age or older to register an account. Moreover, players from the following countries are prohibited from registering an account.
- Costa Rica
- Netherlands Antilles
El Royale casino looks at first like a fantastic and modern casino. While the design may not be what it promises to be, the casino is still a solid one that offers a great gaming experience (if you ignore the player dashboard design).
However, we do think the site needs to seriously work on its customer support and possibly make the site more user-friendly.
That said, if you are looking to spend your crypto on some fun games and give yourself a chance to win big, then we would recommend looking into El Royale.
El Royale Casino - Frequently Asked Questions
Is El Royale Casino safe to play on?
Does El Royale Casino have a VIP or rewards program?
How do I deposit into my El Royale Casino player account?
Depositing can be done by visiting the Cashier located under your player dashboard.
Crypto can be deposited by scanning the on-screen QR code or using your secure deposit address. Fiat currency can be deposited using any of the available payment methods.
Available fiat currency payment options may vary depending on your location.